Frequently Asked Questions:
Do you use 100% Australian Alpaca Fleece?
Yes - all Beanies, Scarfs and Headbands are all Handmade made from 100% Australian Alpaca Fleece.
Are all your Beanies, Scarfs & Head Bands Hand Made?
Yes, each piece is unique and crafted by Hand.
What are some of the benefits of wearing Alpaca?
It is a natural fibre, retains heat, light weight and is extremely soft.
Is Alpaca fibre good for sensitive skin?
Yes - Alpaca fibre is hypoallergenic (contains no lanolin) and great for people with sensitive skin.
Do Alpacas need to be shorn each and every year?
Yes - Alpacas do not shed their fleece and have to be sheared once a year. They have exceptionally warm and long fleece for winter and if they are not shorn they will overheat in summer which could be fatal.
I have my own Alpacas and would like the fibre processed, can you provide this service?
Yes - we can now process your Alpaca fibre / fleece into workable Yarn, Rovings or Felt Batts.
Please head over to our Alpaca Mill Processing website for more details - Aussie Alpaca Mills
How much is shipping?
Shipping, Packaging & Handling is a flat rate of $12 (Regular Post) and $16 (Express Post) per order within Australia.
Do you ship to an overseas address?
Yes, we can ship to an international address but please note that shipping will be quoted separately to your order once it is confirmed.
Can I collect my products?
Yes - each Saturday between 8am and 1pm at the Richmond Good Food Markets, NSW (118 March St, Richmond NSW 2753)
Can I return my products if I change my mind?
Whilst we hope that you will be delighted with your purchase, however, if your product is faulty or different to the item ordered please contact us within 7 business days of receiving your order to discuss your options.
Unfortunately we do not refund or exchange for change of mind purchases.
What is the best way to contact you?
Via email: info@aussiealpacaworld.com.au
What payment methods do you take?
We currently accept PayPal or Stripe (credit and debit cards)